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Last Updated On March 20, 2018
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I have a user that is working on a Dell Precision Tower 5810.  The machine will not complete the reboot process when selected.  Example: Click on the start button > go to arrow next to shutdown and select restart.  The machine will shut down and then the tower’s power button will light up and stay lit up, the fan will be running, but nothing will pop up on the monitor.  Then we would have to do a hard boot in order for the machine to complete POST and get us to the sign in screen.

I have tried several things to troubleshoot with no solution:

-restart the machine with no USB inserted

-F2 > checked Boot sequence, POST, nothing unusual

-went to support.dell.com > ran a Dell System Detect test, everything passed

-did a flea power drain

What else can I try? 

solutionWould suggest you to try the following steps:

*to set-up the HDD as the First Boot Device in BIOS BOOT sequence.

*Update BIOS to the latest version

*Re-install graphics card drivers with the latest drivers