CALL 8754542653 / 8971423090 [email protected]
Last Updated On March 19, 2018
You are here:
< Back

Click here to learn more

I am having a problem with a Precision T5400 that will not boot anymore. It uses two 1TB hard drives in a RAID 0 configuration running from the onboard SATA controller. The issue appears after the Intel Matrix Storage Manager BIOS displays the status of the Array and Hard Disks (which are shown to be in normal working order). Immediately after the “Press CTRL-I to enter Configuration Utility…” prompt, a very strange string of ASCII characters is displayed. It hangs after this point and will not boot into Windows. 
solution Try clearing (resetting) BIOS:

Power off and unplug

Press/hold power button for ~15 sec

Open the case and remove the motherboard battery

Press/hold power button again for ~30 sec

Reinstall the battery (right-side-up!) and see if it boots now.